Privacy Policy

PRIMIS Creative ("we," "our," or "us") is a creative consulting and production agency based in Kuala Lumpur, Malaysia. We respect your privacy and are committed to safeguarding personal data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and relevant international digital privacy regulations (including GDPR standards for international visitors).

1. Information We Collect

We collect information directly provided by you when engaging with our agency, as well as automatic web analytical data collected when navigating our site:

• Direct Contact Data: Name, email address, corporate entity, phone number, and project briefs submitted via our contact forms or email inquiries.
• Usage & Technical Data: IP address, browser type, operating system, referring URLs, device information, and interaction metrics gathered through standard cookies and tracking analytics.

2. How We Use Your Information

Personal data provided to PRIMIS Creative is processed strictly for legitimate business operations, including:

• Evaluating inquiry briefs and providing consulting or production proposals.
• Executing contracted creative services (social media, 3D animation, VR, and brand strategy).
• Maintaining client relations, administrative records, and invoicing.
• Analyzing web usage to improve layout usability, performance, and security.

3. Disclosure of Personal Data

We do not sell, rent, or trade your personal information. Data is shared exclusively on a confidential basis under the following parameters:

• Service Partners: Trusted technical infrastructure providers, cloud hosting servers, or production specialists necessary to execute client scope under strict privacy agreements.
• Legal Requirements: When compelled by law enforcement, statutory bodies, or Malaysian regulatory authorities under applicable local laws.

4. Data Retention & Security

We implement technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. Personal information related to inquiries and project engagements is retained only for as long as necessary to fulfill commercial and legal obligations.

5. Your Rights Under Malaysian PDPA

Subject to statutory conditions under the Personal Data Protection Act 2010, you hold the right to:

• Request access to your personal data retained in our databases.
• Request corrections to incomplete or inaccurate data.
• Withdraw consent or request restriction of processing for direct communications.

6. Cookies and Tracking

Our website utilizes standard technical cookies to facilitate site browsing and performance measurement. You can adjust your browser settings to refuse or restrict cookies at any time, though some interactive functions may be affected.